// support
Need a hand?
Most things are faster to fix yourself. If not, we answer every message — there is no ticket maze.
I lost the email with my key
Your receipt page keeps every key from that order, permanently, and works without an account.
Find my order →I want my orders in one place
An account collects every order made with your email address, including ones you placed as a guest.
Create an account →Write to us
keydexaa@gmail.com
We reply within one business day. Include your order number — it looks like KDX-8821 and is at the top of your receipt.
Key won't activate?
Before writing in, these three cover almost every case:
Still stuck? Send us the order number and the exact error message. If the key is faulty you get a replacement or a full refund within 14 days — and if a publisher revokes a key you bought here, that is covered with no time limit at all. See the refund policy.